Josh Grant is transforming the way our customers do business

In this series, we chat to our talented team to talk about their roles, their passions and why they love working at LivePreso. Our Melbourne-based Customer Success Manager, Josh Grant, is transforming our customers' approach to sales, and ensuring they genuinely engage and excite their own customers.

How did you get into a career in tech?

I originally came to Australia just like every other Brit: as a backpacker nine years ago. The tech industry here was in its early stages of growth and I saw solid career opportunities in the space. I never thought it was going to explode like it has, so I'm glad I managed to get a visa to stay!

Can you tell us about your role on the Growth team?

As LivePreso’s Customer Success Manager, I am the primary contact for our customers after implementation.

I'm every customer's go-to resource and ensure that their experience with LivePreso is as amazing as possible. Working together with them, I establish milestones and KPIs as part of an overarching account plan, which encompasses everything from product training and best practice showcases to analytics sessions and team performance insights.

What do you like most about your job?

The varied nature of the work I do combined with the one-of-a-kind culture of LivePreso—there's a reason everyone stays here for such a long time. Being able to meet with customers around the world and positively impact their critical business priorities is very rewarding. I also get a buzz when account plans exceed our KPIs and milestones!

What are the consistent best practices you've seen from your customers who are most successful at sales transformation?

Having solid training delivery and tools is vital for an early uplift in product usage. Start by providing strong platform positioning, i.e. solution relevance and how it will benefit the user group. You can boost engagement by involving a change management leader and product champions during the training process. If you want to encourage ongoing learning and development, an online training centre featuring videos and user documentation and certifications is a must-have.

Monitoring usage and continuously driving change are both integral. Our customers that do it best have internal LivePreso channels set up on platforms like Slack, allowing user feedback—this means requests for support or new product updates can be acted on as quickly as possible.

Once implemented, sharing results, testimonials and overall team performance from using LivePreso compared to other presentation methods is a great way to manage ongoing transformation within your business. 

What advice would you give to people looking to join a high-growth startup?

Go for it! Working at a high-growth start up means you're not just another cog in the machine. From the work you put in, you will see a direct impact which is very gratifying.

What do you do in your free time?

I love watching all sports, especially Carlton (next year will be our year), Man United (not sure if we’ll have a year again) and horse racing. I have part ownership in a horse called The Brill Building (apologies for the name, it wasn’t my choice). He’ll be having his first run in the spring. Keep an eye out.

I used to love playing sports but have retired for the game’s good. Other than chilling out with my partner and two pugs. Plus a few jars with the fellas.

What are three things people can expect from starting a job at LivePreso?

1. A great culture, that’s for sure.
2. Every person in the office is hardworking and very friendly.
3. A great product with innovative clients! Also a cracking beer fridge.
   
   

Want to see how Josh can bring his expertise to your business? Schedule a time to speak with our team.